FAQ

How do I change or edit my order?

Click on the cart icon in top right corner of the page to view what’s currently in your cart. If you’d like to change your order once your payment has already been processed, just message us.

Do you ship to P.O. boxes?

Unfortunately, we are unable to ship to P.O. boxes.

How much does shipping cost?

The cost of shipping is free for orders above $125. Shipping for all other orders below this will be dependent upon location. 

Can I opt for 1-2 day delivery?

We ship within 1-2 business days to California addresses. At this time, we don't have a nationwide express delivery option because shipping luggage is very expensive.

How long will it take to receive my order?

When you check out, depending on where you’re located, you’ll see exactly how long it takes for delivery. Our shortest delivery time is 2 business day (for certain west coast areas) and our longest delivery time is 7 business days (for certain east coast areas). Just depends where you're located.

How do I track my order?

Within 1 business day of placing your order, we process your order and send you a tracking number so you can track your order.

Does Vacay luggage come with a warranty?

Yes! All Vacay luggage is covered by our 20-year warranty.

What does the warranty cover?

For details about our warranty, check our warranty details.

How do I register my warranty?

Visit our warranty registration page. Fill out our registration form. And just like that, you're registered! It should take all of 30 seconds to register.

If something goes wrong, how can I file a claim?

At times, travelling can be difficult and things happen that are often out of your control. When they do, remember that we’re here for you. Get in touch with us. Someone from our customer care team will be in touch to help you.

Can I return or exchange product?

You can return or exchange your luggage within 15 days of purchase provided that your luggage was never used. However, return shipping costs are at your expense. Just make sure you get in touch with us, so that we can make the process as smooth as possible!

Can I cancel my order?

If your order hasn't been shipped yet and you decide to cancel, we'll give you a full refund.

What are my payment options?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

What is the currency?

All prices are in USD. 

When will I be charged?

Once you place your order, your payment is processed. Please allow up to 48 hours for the charge to appear on your statement.

How much does the luggage weigh?

All of our luggage is lightweight, but the specific weight depends on the style and size. You can find the weights in the Features & Specs section of each product page.

What are the dimensions?

You can also find the dimensions in the Features & Specs section of each product page.

Do the dimensions include wheels?

Wheels aren’t included in the initial dimensions, but they add about 1.5" to the height of each bag

Is Vacay airline approved?

Our luggage is made to comply with the requirements of major US airlines. Want to learn more? Check out this handy airline compliance guide to get the 411 on your airline’s size, dimension & weight limits.

Additional Support

How do I contact you?

We would love to hear from you! Send us a message at our contact us page

How do I get in touch with customer service?

We’re not robots and we’re not some mega-corporation either. Our customer care team is run by people who love helping people and we're just a quick message away.